Privacy Policy – How 98kp Protects Your Data

1. Introduction

98kp operates the online betting and gaming platform available at 98kp.pro, along with the 98kp mobile application and all associated services. When you use 98kp – whether to place a Cricket bet, spin a Casino slot, play Live Casino games, or simply browse the site – your use of the platform involves the collection and processing of certain personal data.

This Privacy Policy explains what data we collect, the legal basis on which we process it, how it is stored and protected, who it may be shared with, and what rights you have regarding your personal information. We have written this policy in plain, straightforward English so that every player – regardless of technical background – can understand how their data is handled.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and 98kp. If you have any questions after reading this policy, our support team is available around the clock to help.

2. Data We Collect

98kp collects different categories of personal data depending on how you interact with the platform. Below is a summary of the main types of data we may hold about you:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless you voluntarily provide such information in the context of a responsible gaming self-assessment or similar tool.

3. How We Collect Your Data

98kp collects your personal data through the following means:

• Direct submission: When you fill in the registration form, complete identity verification, make a deposit or withdrawal, or get in touch with our support team, you are providing data to us directly.
• Automated collection: As you navigate the 98kp website or app, our systems automatically log technical and usage data such as your IP address, device identifiers, and the pages or games you access. This happens through server logs, cookies, and similar tracking technologies.
• Third-party sources: We may receive data about you from identity verification providers, payment processors such as JazzCash and Easypaisa, and fraud detection services when you initiate a transaction or complete a KYC check.
• Publicly available sources: In some limited cases, such as fraud investigations, we may cross-reference data from publicly available records.

4. Why We Use Your Data

98kp processes your personal data for the following purposes. Each purpose has a corresponding legal basis that justifies the processing:

• Account management: To create, maintain, and operate your 98kp account, including handling login authentication and account preferences.
• Processing transactions: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards, and mobile wallets accurately and securely.
• Identity verification: To confirm that you meet the eligibility requirements for the platform (18+ and compliant with applicable conditions) as part of standard KYC procedures.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account sharing, bonus abuse, and other prohibited activities described in the Terms and Conditions.
• Responsible gaming: To administer deposit limits, self-exclusion requests, session time reminders, and other player protection tools that you set up through your account.
• Customer support: To respond to your queries, resolve account issues, and communicate important account-related information to you.
• Platform improvement: To analyse how players use the platform so we can improve game selection, site performance, and the overall experience for Pakistani players.
• Marketing communications: To send you information about promotions, bonuses, new Casino games, PSL betting markets, and other relevant updates – but only where you have given consent or where we have a legitimate interest and you have not opted out.

5. Who We Share Your Data With

98kp does not sell your personal data to third parties. However, to operate the platform effectively, we share data with the following categories of service providers under strict data processing agreements:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners require transaction data to process deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC services that confirm your identity using the documents you submit during verification.
• Fraud prevention and security services: Providers that help us identify suspicious activity, flag unusual login patterns, or detect multi-accounting.
• Game content providers: Casino and Live Casino game studios receive session data necessary to deliver and settle games you play on the platform.
• Customer support tools: Helpdesk software providers that handle the infrastructure for live chat and email support communications.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand platform performance. This data cannot be used to identify you individually.

All third-party providers who handle your personal data on behalf of 98kp are contractually required to protect that data in accordance with standards equivalent to those described in this policy. They are permitted to use your data only for the specific purpose for which it was shared.

98kp may also disclose your personal data if required to do so by law, court order, or regulatory authority, or where disclosure is necessary to protect the safety and security of the platform or its players.

6. Payment Data

When you make a deposit or request a withdrawal at 98kp in PKR, financial data is processed through our payment partners. 98kp does not store complete card numbers or full bank account details on its own servers. Payment credentials are tokenised and handled directly by the payment processor in accordance with their own security standards.

Transaction records – including amounts, dates, payment method references, and wallet identifiers – are stored by 98kp for the period required to operate your account, handle disputes, and meet any applicable record-keeping obligations. These records are accessible to you at any time through your account transaction history.

7. Cookies and Tracking Technologies

98kp uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how you use the site. Here is a breakdown of the main cookie types in use:

• Essential cookies: Required for core platform functions such as keeping you logged in, maintaining your session, and processing transactions. These cannot be disabled without disrupting your use of the platform.
• Functional cookies: Remember your preferences such as language settings, responsible gaming limits, and favourite games so you do not have to re-enter them on each visit.
• Analytics cookies: Help us understand which pages and features are most used, how long sessions last, and where players encounter difficulties. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity and protect the integrity of your account.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the 98kp platform, including logging in and making transactions.

8. Data Retention

98kp retains your personal data for as long as your account remains active and for a period after closure as required by our operational and record-keeping obligations. The general retention principles are as follows:

• Account and identity data is retained for the duration of your account and for a period of up to five years after account closure, in line with standard financial record-keeping practices.
• Transaction records are retained for the same period to allow for dispute resolution and audit purposes.
• Support communications are retained for up to two years from the date of the last interaction.
• Technical and usage logs are retained for shorter periods – typically up to 12 months – unless a security investigation requires extended retention.

When data is no longer required for the purpose for which it was collected and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be linked to you.

9. Your Rights Over Your Data

As a registered player at 98kp, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team with your account details and a description of your request.

10. Security Measures

98kp takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information against unauthorised access, disclosure, alteration, or destruction:

• TLS encryption on all data in transit between your browser or app and our servers.
• Encryption at rest for stored personal and financial data.
• Role-based access controls ensuring that only authorised personnel can access sensitive player data, and only to the extent required by their specific responsibilities.
• Routine internal security reviews and monitoring for unusual access patterns or data handling anomalies.
• Secure deletion procedures for data that has reached the end of its retention period.

While 98kp implements strong security measures, no system connected to the internet can be guaranteed to be completely secure. You also play a role in keeping your account safe – use a strong, unique password for your 98kp account, do not share your login credentials, and contact support immediately if you suspect any unauthorised access to your account.

11. Minors and Under-18 Players

98kp is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover or have reasonable grounds to believe that a registered account belongs to a minor, we will close that account immediately, void any outstanding bets, and handle any remaining balance in accordance with our Terms and Conditions.

If you are a parent or guardian and have reason to believe that a minor in your household has registered an account on 98kp, please contact our support team as soon as possible so that the account can be investigated and closed. We take underage access very seriously and support the responsible use of parental controls and internet filtering tools to prevent minors from accessing online gambling platforms.

12. Changes to This Policy

98kp may update this Privacy Policy from time to time. Changes may be made to reflect updates to the platform, new payment methods, changes in data processing practices, or evolving best practices in data protection.

When material changes are made, we will notify you via your registered email address before the updated policy takes effect. The "Last updated" date at the top of this page will always reflect when the most recent revision was published. Continued use of the 98kp platform after the effective date of any updated policy constitutes your acceptance of the revised terms.

We encourage you to check this page periodically so you are always aware of how your data is being handled. Previous versions of this policy can be provided on request by contacting support.

13. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way 98kp handles your personal data, please get in touch with our support team. You can reach us through the live chat feature available on the 98kp platform or by writing to us at the email address listed in the footer of this page.

When submitting a data rights request (such as access, correction, or deletion), please include your registered email address and a clear description of your request. We aim to acknowledge all privacy-related requests within 2 business days and to resolve them within a reasonable period. Some requests may require identity verification before we can proceed.